faq

Frequently asked questions

Are there preservatives in The Philotree’s products?


No, all our products are 100% Vegan & Paraben free. They are also completely Handmade * Natural.




What are the payment methods available?


You can choose to pay via Credit/Debit Card, eWallets, NEFT/RTGS or COD.




For how long do I need to use the Coconut & Nigella Seed Hair Oil to see the effects?


We recommend a consistent use of 40 days or a 40 application course to see gradual benefits from our Coconut & Nigella Seed Hair Oil.




Will the Coconut & Nigella Seed Hair Oil reverse grey hair?


Greying of hair is caused by multiple factors, such as, using chemical products, hair color, pollution, hyperthyroidism, unclean scalp, lack of proper nutrition etc.. As reported by a number of our customers, the hair color tends to get darkened gradually with consistent use.




Coconut & Nigella Seed Hair Oil has turned from dark grey/black to pale yellow, what do I do?


Before each application, please make sure to shake the bottle well as the herbs in the oil might have settled at the bottom.




Can I use the Night Facial Oil during daytime?


No. The essential oil blend used in the Night Facial Oil might be photo-sensitive. Hence, it is not advised to use it during the day.